Legal

How to delete your DTok account

You can have your account and the data held against it deleted at any time, for any reason, without giving one. You do not need the app installed to ask.

1. In the app (fastest)

Open Settings › Account & security › Delete account, then confirm. Deletion happens immediately and you are signed out on every device. You do not need to contact us and there is nothing to wait for.

2. By email (if you no longer have the app)

Send an email to tslacoinv@gmail.com with the subject Delete my DTok account, and include:

• your DTok ID or username, and
• the email address or phone number registered on the account.

Send it from the address registered on the account where you can, since that is the quickest way for us to confirm the request is yours. If you cannot, we will ask you to confirm ownership another way before deleting anything — this protects you from someone else deleting your account.

3. What gets deleted

• The account record: username, email address, phone number, password hash, display name, avatar, biography, gender, age and region.
• Content posted under the account: videos, images, notes, comments and live stream records.
• Activity: follows, likes, favourites, watch history and search history.
• Messages sent from the account, and shopping data — cart, wish lists and saved shipping addresses.
• Any third-party sign-in link (Google, Facebook, Apple or WeChat). Deleting your DTok account does not affect the account with that provider.

4. What is kept, and why

A small amount of data outlives the account, in each case because it has to:

• Order and transaction records — retained for the period required by accounting and tax law.
• Child safety records — where content was reported and assessed under our child safety standards, the relevant records are preserved for as long as the legal obligation runs.
• Copies held by other people — a message you sent still exists in the recipient's own copy of the conversation, and anything another user downloaded or re-shared before deletion is outside our control.

Nothing retained under this section is used to rebuild a profile of you or to contact you.

5. How long it takes

In the app: the account itself is deleted the moment you confirm. Your profile is erased, your phone number and email address are released, any third-party sign-in link is removed, and you are signed out on every device immediately.

By email: we acknowledge the request within 7 days and delete the account within 30 days of confirming that the request is yours. You will get an email when it is done.

Either way, the content and activity listed in section 3 is removed from the service within 30 days of the account being deleted.

Deletion is permanent. There is no recovery window and no way to restore the account afterwards, so export anything you want to keep first.

6. Deleting some data instead of the account

If you only want particular items gone, you do not need to close the account — posts and comments can be deleted from the app individually. If something you want removed cannot be deleted in the app, write to the address below and say which items, and we will remove them.

7. Self-hosted deployments

DTok is also licensed as source code for organisations to run on their own infrastructure. If you use a DTok app operated by someone else, that operator holds your data and handles deletion requests — contact them, not us. This page covers the DTok app published by us on Google Play and the App Store.

8. Contact

tslacoinv@gmail.com — deletion requests and any question about them.

Last updated: 27 September 2026.